How This FAQ Works for You
We put this page together based on what you actually ask — through live chat, email, and the questions that come up most when you're getting started or hitting a snag mid-session. Rather than bury the answers in a lengthy terms document, we've pulled the most common ones here and kept them short. If something isn't covered, our support team handles account
queries, payment issues, and technical problems directly. Reach us via live chat from the lobby or by email. For deposit questions specifically: bKash, Nagad, and Rocket are the wallets we support for Bangladesh, and each one follows the same basic flow — open the app, send to the number shown on the deposit screen, confirm with your PIN. Your balance updates once
the transfer clears on our end. Anything outside that flow, such as a delayed credit or a mismatch in amount, is something support can check in real time against your transaction reference.
- bKash Deposits
- Nagad Transfers
- Rocket Payments
- Account Wallet
- Mobile Access