Reference

What You Agree To When You Use 899k

These terms set out the rules that apply to your 899k account — how deposits work through bKash, Nagad and Rocket, how withdrawals are processed, and what we both agree to when you access the platform.

Applies to all account activitybKash, Nagad, Rocket coveredEligibility by local law and regionUpdated terms notified by emailContact support for any dispute
899k What You Agree To When You Use 899k
CONTACT OUR TEAM

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about your account, a transaction or a withdrawal, our support team handles those requests directly. You can reach us through the channels below. Queries about bKash, Nagad or Rocket payment records are handled the same way — have your transaction reference ready when you write in.

Live Chat Open the chat window from any page on the platform. A support agent will pick up your terms or account query directly, no hold queue.
Email Support Send a detailed message to our support address listed in your account dashboard. Responses cover terms clarifications, disputes and wallet verification.
Account Help Page Your account settings page lists our current contact addresses and escalation steps if your initial query is not resolved within the expected window.
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We hold your account data and transaction records in line with the obligations set out in these terms. Here is how we approach the areas that matter most to your account.

Transaction Records

Every bKash, Nagad and Rocket transaction is logged against your account. You can request a record of your deposit and withdrawal history through our support team at any time.

Account Security

Your account is protected by the credentials you set at registration. We do not share your login details with third parties. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention

We retain account and transaction data for as long as required under applicable regulations. When your account is closed, we explain what data we keep, why we keep it and for how long.

Requesting Changes

To request a correction to your account details or to raise a concern about how your data is held, write to us via the email address in your account dashboard with your account ID and the specific change you need.

Questions About These Terms Answered

Real questions about how these terms work in practice — covering your account, your wallet and what happens when something needs to be resolved.

Yes. Completing registration means you have accepted the current version of these terms. They apply to every deposit, withdrawal and session from that point forward.

We send a notice to the email address on your account before any update takes effect. The updated terms are also published on this page with the revision date shown.

Access depends on whether online betting is permitted under the laws applicable in your location. We do not override local restrictions — check the rules in your region before accessing the platform.

Any confirmed balance in your account wallet at closure is eligible for withdrawal through your registered payment method, subject to standard verification. Contact support to begin the process.

Write to support via live chat or the email address in your account dashboard. Include your transaction reference, the amount and the date. We review wallet records for bKash, Nagad and Rocket transactions and respond in the order received.

We hold the registration details you provided, your transaction history and your session records, kept for as long as regulations require. You can request a summary by contacting our support team with your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.