Reference

What You Need to Know Before Using 899k

Access to 899k and its services — including deposits via bKash, Nagad, and Rocket — depends on whether online gaming activity is permitted under your local law and whether your region is eligible.

Eligibility depends on local lawAccount use subject to these termsbKash, Nagad, Rocket coveredBangladesh-applicable conditionsYour rights clearly stated
899k What You Need to Know Before Using 899k
HOW WE HANDLE YOUR DATA

Data Handling, Security and Your Account Rights

We collect the minimum data needed to operate your account — your registered mobile number, wallet identifiers for bKash, Nagad, or Rocket, and your transaction history. That data is stored securely, accessed only by authorised staff, and is never sold to third parties. You have the right to request a copy of what we hold on you, ask us to correct inaccuracies, or request account closure and data deletion where local law permits. Submit any such request via email or live chat with your account details.

Account Security

Your account is protected by OTP verification on every login. We do not store your bKash, Nagad, or Rocket PIN — only the wallet reference number tied to your confirmed transaction.

Cookie Use

We use session cookies to keep you logged in across the mobile browser and to remember your lobby state. No third-party advertising cookies are placed without your prior acknowledgement.

Data Retention

Transaction and account records are retained for the period required under applicable rules. After account closure, personal data is anonymised unless a dispute or legal hold requires otherwise.

Right to Request

You can request access to your personal data, ask us to correct it, or request deletion by contacting support with your registered mobile number and a brief description of your request.

REACH OUR LEGAL TEAM

Contact Us About Legal and Account Queries

If you have a question about how these terms apply to your account, how your data is handled, or whether your region is eligible, our support team can walk you through it. You can reach us through live chat, email, or our Bangladesh-focused messaging channel. Responses on account eligibility and legal queries may take longer than standard support requests — we aim to respond with accurate information rather than a fast but incomplete answer.

Live Chat Start a live chat session directly from your account dashboard. This is the fastest path for questions about account status, eligibility checks, or policy clarifications.
Email Support Send a written query to our support email for formal legal questions, data requests, or account closure instructions. Include your registered mobile number for faster lookup.
Messaging Channel Our Bangladesh support channel handles wallet-linked queries — including bKash, Nagad, and Rocket transaction disputes — and can escalate to the legal team when needed.

Common Questions About 899k Legal Terms

These are the questions we hear most from account holders in Bangladesh about eligibility, data rights, and how our terms work in practice. If your question is not here, live chat or email gets you directly to someone who can help.

Eligibility depends entirely on the laws that apply in your specific location. We do not make that legal determination for you. Check your local legal position before opening or using an account.

We store your wallet reference number to match transactions to your account. We never store your bKash or Nagad PIN. Payment data is handled under our data retention policy and never shared with third parties.

Yes. Submit a deletion request through live chat or email with your registered mobile number. We will process it within a reasonable period unless a legal hold or open dispute requires us to retain the data.

Raise a dispute through our support channel and quote the transaction reference. Our team will cross-check the Rocket, bKash, or Nagad record against your account log and respond with findings.

We may suspend or close an account if eligibility conditions are not met or if terms are breached. Where circumstances allow, we will notify you before taking action rather than closing without explanation.

We will notify you through the contact details on your account before material changes take effect. Continuing to use the account after that point means you have accepted the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.