Data We Collect and Why We Hold It
When you open an account with us, we collect the details you submit — your name, email, phone number and the payment method you use. If you deposit via bKash, Nagad or Rocket, we record the transaction reference and wallet number for verification and fraud prevention.
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We do not store your full bKash or Nagad PIN; that stays between you and your wallet provider. We also collect device data — the browser type, IP address and session timestamps — so we can keep your account secure across mobile and desktop. Cookies help
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us remember your preferences, like your preferred language and last lobby position, so returning to your account feels immediate. We hold payment transaction records for as long as regulatory obligations in eligible regions require. Account profile data is retained while your account is active. If you
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close your account, we follow a structured retention schedule before deleting identifiable records. Our use of your data is limited to operating your account, processing payments, preventing fraud and, where you have opted in, sending you account-relevant updates. We do not sell your personal data to
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third parties. Availability of our services — and the data obligations that come with them — depends on local law and your eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.